Unification of the on-boarding process in RMM (Remote Monitoring & Management system), setting the UI standard across Solarwinds' product range.
↓ SolarWinds MSP is focused on business software to manage systems, networks & IT infrastructure; with its free-trial product policy being one of the core drivers of engagement & acquisition.
Following a strategy to unify user experience across the product suite, the onboarding trial process had to be reexamined as one key entry gate to the overall brand experience. This implementation applied to the most important product, RMM (Remote Monitoring & Management), and will be rolled out across the range.
↓ Twelve different UI designs were produced for stakeholder and departamental evaluation, in line with brand guidelines.
↓ After careful evaluation of all use cases, possible blocks, etc, by the team (and a compromise between usability, brand guidelines and simplicity was achieved) the chosen design was turned by the Development team into a standardised re-usable component that will speed up further development down the road.
↓ While rolling out the rest of the screens, I would QA the Development with the team from a UX standpoint, thus optimising time and iterations.
↓ The GIF below roughly illustrates the core of the installation process, both through a downloadable Agent and a through a managed network.
SolarWinds MSP UK